Privacy Policy

We recognize that your privacy is vital and we take it seriously. This Privacy Policy (the "Privacy Policy") describes how we collect, use and share information related to your use of our websites (including www.cryseia.com and any subdomains of this site, except where expressly excluded by their own terms and conditions), services and applications (collectively the "Services").

It also does not apply to the information that our customers may process when using our Services. The processing of any information by a customer using our Services is specific to their implementation and governed by the customer's own privacy policy and written agreements between Cryseia and the customer.

If you have any questions about our Privacy Policy, data collection, use and disclosure by Cryseia, please contact us at geral@cryseia.com.

Information we collect

We may collect and/or receive information about users on our Services from various sources, including: (i) your use of the Services; (ii) information you provide through your user account on the Services (your "Account") if you register for the Services; and (iii) from websites, services, partners and third parties.

Information we collect when you use our Services

When you use our Services, our servers may automatically log standard data provided by your browser. It may include your Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our Services. This data may include device type, operating system, unique device identifiers, device settings, and geolocation data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

In some countries, including countries in the European Economic Area ("EEA"), the information mentioned above may be considered personal information under applicable data protection laws.

Information you provide

We may request personal information such as:

• Name
• Email address
• Phone / Mobile number
• Company name

This data is considered “identifying information” as it can personally identify you. We only request personal information relevant to provide you with a service and only use it to help provide or improve this service.

The personal information you must provide and the reasons why you must provide it will be made clear at the time we ask you for it.

Information we receive from third parties

We may receive publicly available information about you obtained through our partners and/or third parties and combine it with the data we already had.

How we collect information

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, however, we may be unable to provide some of your desired services without it.

Use of information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve your experience of our Services in the future. We do not disclose the specifics of this information publicly, but we may share aggregated and anonymized versions of this information, for example, in websites and customer usage trend reports.

We may use your personal data to contact you with updates about our Services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

Data processing and storage

Our servers are located globally to provide the best performance and security. Therefore, your information may be transferred to, stored and processed by us on the servers.

If you are a resident in the European Economic Area, these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

We only retain personal information for as long as necessary to provide a service or to improve our services in the future. However, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Having said that, we advise that no method of electronic transmission or storage is 100% secure and absolute data security cannot be guaranteed.

If you request that your personal information be deleted, or when your personal information is no longer relevant for our operations, we will delete it from our system within a reasonable time frame.

How we keep information secure

We implement appropriate technical and organizational security measures intended to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to breach our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

Cookies

We use “cookies” to collect information about you and your activity on our website. A cookie is a small piece of data that our site stores on your computer and accesses each time you visit, so we can understand how you use our site. This helps us provide you with content based on the preferences you have specified.

Third-party access to information

We use third-party services for:

• Statistics tracking
• Advertising and promotion
• Content marketing
• Email marketing
• Payment processing

These services may access our data only for the purpose of performing specific tasks on our behalf. We will not share any personally identifiable information with them without your explicit consent, nor will we allow them to disclose or use the data for any other purposes.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement data requests if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public or any person, to prevent a crime, or to prevent what we believe to be illegal or unethical activity.

Cryseia has not disclosed or sold any personal information to third parties for commercial or business purposes in the previous 12 months. Cryseia will not sell personal information belonging to website visitors, users and other consumers in the future without prior consent.

Children's privacy

Children under 16 are prohibited from using our Services. If you become aware that a child has provided us with personal information in violation of this Privacy Policy, please alert us at: geral@cryseia.com.

Limits of our policy

This privacy policy only covers Cryseia's own data collection and handling. We only work with partners, affiliates, and third-party providers whose privacy policies align with ours.

However, we cannot accept responsibility or liability for their respective privacy practices.

Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, so we cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

We may, at any time and at our sole discretion, modify this Privacy Policy, with or without notice to the user. Any modification will be effective immediately upon public posting. Your continued use of our Services following any modification constitutes your implicit acceptance of it. However, we will do our best to notify you of any significant changes.

Your rights and responsibilities

As our user, you have the right to be informed about how your data is collected and used, to know what data we collect and how it is processed. You can correct and update any personal information, as well as request that this information be deleted by emailing: geral@cryseia.com.

You also have the right to restrict or object to our use of your data, as well as the right to opt-out of use based solely on automated processing.

Contacts

If you have any questions or comments about this notice, you may contact our Data Protection Officer (DPO), Rui Oliveira, by email at geral@cryseia.com, by phone at +351 936 522 378, or by mail to the address that can be found on our contact page.